Who is responsible for the data you provide us

Royal Gestión Hotelera S.L (also referred to as Luxury Tenerife Hotels or the company)
NIF: B23987431
Postal Address: C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.
Phone: 922534420
Email: lopd@luxurytenerifehotels.com

What data do we request and process

Personal and contact information
This information is provided or facilitated by the Client when filling out the Client form.
This data is necessary to carry out the accommodation service we provide, as well as to address and process any inquiries or requests that the Client may send us.

Payment and billing information
This information is provided or facilitated by the Client when completing the Client Check-in Form.

Information about images captured during the stay
To share the images and activities developed during the Client's stay that are published on our websites and our social media.

For what purpose do we process your data and how long will we keep your data

At Royal Gestión Hotelera S.L, based on the principle of purpose limitation, personal data will be collected exclusively for determined, explicit, and legitimate purposes, and will not be processed further in a manner incompatible with those purposes.

The purposes are as follows:

To manage, develop, and execute the Client's stay in our Hotels

Personal data such as basic personal information, contact information, payment data, and any other strictly necessary data for achieving this purpose will be used:

- To manage, administer, and process the Client's stay in our Hotels, for administrative actions, accounting, processing any incidents or inquiries related to payments, claims, or communications with the Client regarding any issues related to management, etc.; and

- To comply with obligations imposed by laws, regulations, or legislation that apply.
Data will be retained as long as the relationship is maintained and no deletion is requested, and in any case, in compliance with applicable legal prescription periods. If the necessary data for this purpose is not provided, it will not be possible to stay in our Hotels.

To manage and process services requested by the Client
Their personal data (personal and contact information) and any other strictly necessary data will be used to fulfill the request and follow up on any issues, doubts, complaints, or claims that the Client may raise or present.

Data will be retained as long as the relationship is maintained and no deletion is requested, and in any case, in compliance with applicable legal prescription periods. If the necessary data for this purpose is not provided, it will not be possible to attend to the service requested by the Client.

For managing relationships with the Client
To send information related to our hotels, services, and invitations to events (organized by us); offer promotions, discounts, and other personalized services; evaluate and improve the quality and selection of our services, according to the needs and preferences of the Client.

To send commercial and marketing information about our Hotels, promotions, etc., Royal Gestión Hotelera S.L may use traditional contact methods (postal mail and phone) and/or digital and automated methods (email, SMS, phone, and other digital channels) and we may send these communications if the Client has expressly agreed to receive them. At any time, the Client can unsubscribe or opt-out at any time.

Data will be retained as long as the Client does not request cancellation, understanding that they remain interested in receiving the aforementioned communications. If the necessary data for this purpose is not provided, it will not be possible to inform the Client about our news, promotions, and events.

What is the legal basis for processing your data

The legal basis for processing your data is the execution of the Accommodation Contract.

To whom do we communicate the data

When a Client enjoys a stay in our Hotels, it may be necessary to communicate part of the personal data provided to third parties in order to process and manage their stay.

In any case, in accordance with current regulations, Royal Gestión Hotelera S.L will only communicate those personal data of the Client that are strictly necessary, and the third-party recipients of the same may only process their personal data to process and manage their stay or send offers.

Outside of the previously specified cases, Royal Gestión Hotelera S.L does not communicate personal information provided by the Client to third parties, except when disclosure is required by current legislation, by court order, or by a competent authority, as well as when we must communicate the essential data for logical reasons of service provision.

Under no circumstances does Royal Gestión Hotelera S.L transfer personal data to third parties.

What are your rights when providing us with your data

Right of access:
Right to obtain confirmation about whether Royal Gestión Hotelera S.L processes personal data concerning you or not.

Right to portability:
Whenever Royal Gestión Hotelera S.L processes personal data through automated means based on your consent or a contract, the Client has the right to obtain a copy of their data in a structured, commonly used, and machine-readable format transferred in their name. It will only include the personal data they have provided.

Right to rectification:
Right to obtain the rectification of inaccurate or incomplete personal data concerning you.

Right to deletion or right to be forgotten:
Right to obtain the deletion of any personal data that Royal Gestión Hotelera S.L processes at any time, except in the following situations: if you have a pending reservation; have an outstanding debt with Royal Gestión Hotelera S.L, have any doubt or claim pending resolution, and if you have made any stay, for which we will retain your personal data in relation to the transaction for tax and accounting regulations.

Right to object to data processing based on legitimate interest:
Right to object to the processing of personal data based on the legitimate interest of Royal Gestión Hotelera S.L. We will not continue processing personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the formulation, exercise, or defense of claims.

These rights can be exercised by communicating with Royal Gestión Hotelera S.L at the email address lopd@uxurytenerifehotels.com or by writing to Royal Gestión Hotelera S.L Att/ Dept. Human Resources, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to object to receiving commercial and marketing communications:
Right to object to receiving commercial and marketing communications. At any time, Clients can unsubscribe by contacting Royal Gestión Hotelera S.L at the email address lopd@uxurytenerifehotels.com or by writing to Royal Gestión Hotelera S.L Att/ Dept. Human Resources, C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Right to lodge a complaint with a supervisory authority:
If you believe that Royal Gestión Hotelera S.L is processing your data incorrectly, you can contact us. You also have the right to file a complaint with the competent data protection authority.